Return & Refund Policy

1. Scope of This Policy

This Return and Refund Policy applies to all payments made through Legacy Carry, including subscription fees, in-app purchases, service booking fees, and any other chargeable features. This policy is governed by Indian law, including the Consumer Protection Act, 2019.

2. Subscription Plans & Fees

• Society Management Plans: Monthly or annual subscriptions for residential societies and commercial complexes
• Service Booking Fees: Fees for connecting users with on-demand service professionals
• Premium Features: Optional add-ons for advanced reporting, additional user seats, or enhanced integrations

All prices are inclusive of applicable GST unless otherwise stated.

3. Refund Eligibility

You may be eligible for a refund under these circumstances:

• Duplicate Charge: Charged more than once for the same subscription or service due to a technical error
• Service Non-Delivery: A confirmed service was not attended and no resolution was provided
• Technical Failure: A critical paid feature is non-functional and cannot be resolved
• Unauthorised Transaction: A transaction made without your authorisation, subject to investigation
• Cooling-Off Period: New subscriptions cancelled within 48 hours of first payment, provided no services were used

4. Non-Refundable Items

• Subscription fees for periods already consumed or partially used
• Service booking fees where the service was successfully delivered
• Annual plan fees after the 48-hour cooling-off period
• Promotional or discounted pricing
• One-time setup or onboarding fees

5. How to Request a Refund

• 1
  Contact us at info@legacycarry.com or call +91 92175 35473
• 2
  Provide your registered contact, transaction ID, date, amount, and reason for the request
• 3
  Our team will acknowledge within 2 business days and begin an investigation
• 4
  Resolution provided within 7 business days — approval or explanation
• 5
  Approved refunds processed to original payment method within 5–7 additional business days

6. Refund Processing & Timeline

• UPI / Net Banking: 3–5 business days
• Credit / Debit Card: 5–10 business days (depending on your bank)
• Wallets (Paytm, PhonePe, etc.): 1–3 business days

We are not responsible for delays caused by your bank or payment processor.

7. Service Disputes

Report disputes within 24 hours of service completion. Use the "Report Issue" feature in the app or contact support directly. Our team will investigate and may offer a re-service, partial refund, or account credit depending on the findings.

8. Cancellation Policy

Service Bookings:

• Cancellations more than 2 hours before scheduled service: Full refund
• Cancellations within 2 hours of scheduled service: 50% of booking fee may be retained
• No-show (user unavailable when provider arrives): Booking fee is non-refundable

Subscriptions:

• Cancel anytime; access continues until end of current billing period
• Annual subscriptions cancelled after 48 hours are not eligible for refund except under exceptional circumstances

9. Contact Us

For refund requests, disputes, or questions, please reach our support team: